Cancellation & Refund Policy

DISCOVER YOUR CALLING COURSE & OTHER ONLINE PRODUCTS
(Packaged & Non-Packaged)

If you cancel:
We want to make the decision to pursue your calling as easy and risk free as possible.  For that reason, we offer from time of purchase, a 30-day money back guarantee (less associated expenses e.g. booking/merchant etc.) on the price you paid for a non-packaged online product, such as the Discover Your Calling (DYC) Course.

For packaged products, we also offer from time of purchase, a 30-day money back guarantee (less associated expenses e.g. booking/merchant etc.) if you change your mind before commencing the Online and Personal Coaching Sessions.
– This does not include the Introductory Coaching Session, so a full refund less associated expenses will still apply if only the Introductory Session was used.
– A pro-rata refund will be issued on any unused Personal Coaching Sessions. Used coaching sessions will be accounted for at the standard rate i.e 1 – 2 sessions @ $165 each, 3+ sessions @ $150 each.
– The 30-day money back guarantee (less associated expenses e.g. booking/merchant etc.) remains for the Discover Your Calling Course even if you have commenced/completed it. Refund for the course is accounted for at the packaged rate of $345.

Non-packaged means you’ve purchased the product, without the inclusion of additional coaching services and/or third-party products e.g. Leading From Your Strengths (LFYS) Profile

If coaching services were included in your package, please refer to the above and/or to the cancellation policy contained within your individual agreement.

If third-party products were included either promotionally or as an additional expense, the recommended retail cost of these items (after currency conversion) will be deducted from the price you paid for the bundle/package/promotion etc.

Continued Access:
Our primary motivation is to see you succeed in pursuing your life calling.  For this reason, if you do cancel, we’ll follow up with a short survey requesting your feedback to help us improve. 

When completing the brief online survey you’ll be given an option to retain access to the online course material you have requested a refund on.  You are welcome to access material at a later date if you so choose.

LIVE PRESENTATIONS

If you cancel
We understand sometimes the unavoidable happens.  If cancelling a live-event, please do so at least 72 hours (3 days) prior to course commencement.  You’ll be issued a refund of the course fee paid, less $50 per person and less any additionally incurred expenses.  E.g. merchant booking fees, room hire (if applicable), printing etc.

Unfortunately, we cannot offer a full-refund for cancellations made within 72 hours of course commencement. We can offer a credit for any unused potion of fees paid, after all associated costs have been covered.

If we cancel
In the unlikely event we don’t have enough participants to viably run a course, workshop, speaking engagement etc., Equipe Coaching reserves the right to cancel.  Every effort will be made to notify registered participants with as much notice as possible.  Alternate options or relevant refunds will be issued.


INDIVIDUAL & GROUP COACHING SESSIONS

Personalised client agreements will be drawn up prior to individual or groups coaching sessions.  However, if a cancellation or change of time needs to take place, please be aware it is your (the Client’s) responsibility to notify the Coach at least 24 hours (1 day) in advance of the scheduled call/meeting.

The Coach will attempt in good faith to reschedule the meeting.  The Coach reserves the right to bill Client for a missed meeting.

If the Coach needs to reschedule a call/meeting, they will notify the Client with as much notice as is possible.

Additionally, either the Client or the Coach may terminate the Coaching Agreement at any time with 1 weeks written notice.  Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.

CONTACT US

For more information about our Cancellation & Refund Policy , please contact us by e-mail at admin@equipecoaching.com or by mail using the details provided below:

Equipe Coaching
PO Box 5
Woombye, QLD, 4559
AUSTRALIA